Airtel
Service is really pathetic

After sales services from Airtel are pathetic. I have a prepaid number on my name. I got a call from customer care sometime back whether i wanted my prepaid connection to converted to a post paid one. I refused for that offer but i needed one more post paid connection so i called their representative to my house. I gave him all the necessary documents. After that i got a call from the customer care on my prepaid number that your number will soon be converted to Prepaid. I told them that i dont want to convert this number as i had applied for a new number. Then also they converted my prepaid number into a post paid connection, and just a couple of days i had recharged it so all my balance went. For converting it back to prepaid i visited the vega center office 3 times, and after many quarrels with the staff when i told them that i wanted to meet the higher official they updated the database and my prepaid started working. But for around a week only i was able to make only outgoing calls and when contacted with customer care they told me that it is a network problem. How ever those idiots did not know that if i am able to make outgoing call than how can network problem affect the incoming calls. Again i had to go to the Vega center office at pune and then it was resolved. Now for the past 3 weeks i am not able to send any sms from my number. I am able to receive sms but when i try to send it gives me a message "Service Not Available". I have lodged the complaint with the customer care around 7-8 times and every time i get a stupid answer that it will be resolved in 24 hours. I am now frustrated with the services its really pathetic. I think customer care in Airtel does not have any SLA's. I will not recommend anyone to use Airtel.

Company: Airtel
Country: India

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