Airtel
Customer Care Support Blocked

I bought the AirTel prepaid, switching from TATA DOCOMO (poor call connectivity). I am a BlackBerry Internet User. I switched to AirTel after hearing some good reviews from my friends.

Anyways, I got my SIM card, called 123 and my phone seems to able to make and receive calls.

Now, onto BlackBerry Internet Service (BIS) activation. I sent to 121 to activate BIS on my BlackBerry device. No response. I called their customer support at 121. I spoke to the Customer Care exec who asked me to call 7070. I did. Turns out, since I am not yet registred BIS user with AirTel, I was diconnected right away and was asked to call 121 again. I did and I did about 15 times. Every time I choose the option to speak with the customer care rep, it says "please call *121# toll free". It's pretty obvious I've been blocked to speak with customer care. Upon calling *121#, I get an error message telling me that the number is incorrect.

This means I can't activate BIS by SMS option and I can't activate it by speaking to customer support reps. I have Rs.498.00 in my prepaid account (more than the Rs.399 required for BIS activation)

Why am I blocked? Why are the numbers I am getting incorrect?

PS, I wiped to device to make sure none of the TATA DOCOMO settings remained in my handheld system. I've done it all right and still can't get a decent service. A gaping hole in our nation's telecom system, which is although very cheap, quite terrible. I've lived in the United States for the past 6 years and I can assure you that this sort of customer handling is absolutely unacceptable and telecom service providers get sued for treating their customers like dirt (like I am being treated by AirTel).

I want immediate action and I want my BIS service up and running within the next 24 hours. I am a loyal, honest customers and asking for the service I have paid for is my right.

Company: Airtel
Country: India
State: Maharashtra

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