Airtel
Shifting not done

I have been trying to get my Airtel telephone and broadband line shifted within the same city since the last 1 month now. While, my telephone line was shifted 3 weeks back, my broadband line is yet to be shifted. Initially, I was informed that the request for shift of telephone only has been received by them, and was asked to send another request to shift the broadband. But, even after 3 weeks of sending the request again, I am yet to get the connection, and made to suffer for no fault of mine - or perhaps it is my fault to have trusted them to do the job quickly in the first place.

Each time I call their helpdesk, I am attended to by a different person, and I have to first do an explanation, and then the reply received is that 'someone will get back to me, soon' and thats it. No one ever contacts or bothers to get back as promised, and as far as redressal is concerned, all I get is mere assurances. I fail to understand the delay in attending to a simple thing as mere shifting.

Company: Airtel
Country: India

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