Airtel
Unauthorised chat activation

Hello Airtel guys, hope u read this complaint. I would like to publish this comment in the online consumer complaint form so that people would read the degree of corruption in the AIRTEL offices. My mother-in-law has an AIRTEL pre-paid connection which she has been using for over 2 years. Without her consent the AIRTEL guys have subscribed to "Chat services" with an intention to steal money from the pre-paid connection. She gets irritating calls from "loafers & third rated guys" that too beyond 11 PM. I shouted at the call center guy. After a few moments he gave me a confirmation that the "chat service" (rather unauthorized "chat activation") has been disabled. I challenge the AIRTEL guys to prove if the service was ever activated. I gave a standing instruction to these guys never to activate the "chat service"; but i am certain these AIRTEL guys would illegally activate the service and deduct the proportionate amount from the pre-paid account.

I strictly warn you guys not to play the dirty game once again, else my next mail would to to the OMBUDSMAN with a copy to your CEO.

Abdul

Company: Airtel
Country: India
State: Tamil Nadu

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