Airtel
Cancellation of my Airtel Landline Connection

I had sent this mail to the nodal officer and 121@airtel.in with no response yet

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Dear Nodal Officer / Concerned at customer care,

I had filed a cancellation request for my landline connection 01147596854 (Account No: 15359862) on 15th May (Cancellation Request Number - 1478584). According to the Customer Care Executive - they said my connection would be cancelled within 7 days. And I've got 3 retention calls from you department which I rejected as i still want to cancel my connection because we're being shifting to Agra in 2 days from now. The retention call department people approved and said that my connection would be cancelled within 7 days (from 15th may) as told before.

Today (22nd May) I called Airtel CC, that why my connection hasnt got cancelled - the Executive (Mr Naved) said that my cancellation request is still under process and services would be discontinued soon & also he has raised my ticket to higher priority.

But when i called again (on 22nd May evening) the Executive said that my Cancellation Request has been taken off by me as I was offered some Rental Waiver for next month by Mr Prashant and I approved of it - which is EXTREMELY RUBBISH AND A LIE - as I simply said I dont want connection anymore and ended the call.. What is the fun of getting the connection for next month without rental when we are shifting this month. We're surprised by the talk from CC.

I DIDNT approved to continue my connection and I WANT DISCONNECTION OF MY SERVICES WITH IMMEDIATE EFFECT. I wont be here after 2 days and dont want the services to be retained at all. As per initial communication it should have been stopped by today, and l am not responsible for any bills from tomorrow onwards.

With this kind of response from airtel I won't be recommending Airtel to anyone.

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So with no response I tried calling CC again today and got to talk with Mr Harish. And instead continuing with my old request he gave me a new request number and said to wait again for 7 days now. Now what is this meant to be??? Will I have to submit cancellation request like 1000 times???

I want my cancellation to be done today itself - and Airtel cant resolve it...

Regards

Mohit Arora

Company: Airtel
Country: India
State: Delhi
City: East Delhi

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