Airtel
Plan change

From nodalofficer@airtel.in

to sweetrascal369@gmail.com

date Sat, May 28 at 6:26 PM

subject Re: 9894192193 [|BAL|9894192193|2705201138128|]

mailed-by airtel.in

hide details May 28 (2 days ago)

Dear Customer,

Thank you for writing to airtel.

This has reference to your inability to call customer care department for your airtel Prepaid mobile number 9894192193.

To address your current concern, we have already raised a complaint regarding the inability to connect to call the customer care department with the relevant team. For your reference, the Unique Service Request number is 052713506000. Our team will be contacting you by 30/5, 13:00 PM with an update on the issue. we would request you to wait till then. Thankyou for your patience.

Please do write in for any further assistance.

Please feel free to speak to our call center executive on 121 regarding any query/ request and 198 (Toll Free) for any complaints. You can also email us at 121@in.airtel.com.

If it is still unresolved, you can get in touch with the Nodal Officer with your earlier request or complaint number. Please note that our email Id's have changed You may send an email at nodalofficer.tn@airtel.in or you may call at 9952434865 from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.tn@airtel.in or you may call at 9940644865 from 9:30 AM to 6:30 PM Monday to Friday.

Assuring you the best of our services.

Warm Regards,

Rahul B Chandran

Nodal Office

Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction

Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.

https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx? info=E12264ADD63858A1EC137092FC1C61A3E62A6B97FF 5 D7295F410739EE6296A94&refno=2705201138128

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

&&&Original Message&&&-

From: sweetrascal369@gmail.com

To: nodalofficer@airtel.in

Cc:

Sent: 27/05 18:31:35

Subject: 9894192193

DEAR SIR,

regarding my complaint which i had given i happened to get a msg from

customer care asking me to call 198 to resolve the problem and provide further

information but when i tried calling from my no, i came to know that you people

have done nothing about the problem because the call got disconnected when i

opted for the option to speak to the representative, further more i called from

reliance no 9590100838 and finally i was able to speak to the representative

but when i told him about the complaint no and whats the status he disconnected

the call. so now what am i supposed to do

seems you people are well versed in giving false promises to the customers

, regarding my complaint nothing has been done to resolve it, and your deadline

has gone by, now would like to know what is the next false commitment you are

going to give,

why is that you people do like this

- Hide quoted text -

On Wed, May 25 at 11:55 AM, wrote:

Dear Customer,

Ref: Email dated 25-05, expressing concern regarding inability to call

Customer care and change in tarrif plan for your airtel mobile number

9894192193.

Thank you for your mail to airtel and the opportunity to assist you.

Inability to call Customer care:

In order to serve you better and provide you best of services at all the time,

we request you to write emails to us.

Change in tarrif plan:

Your concern regarding Change in tarrif plan has been registered. Please quote

the Service Request number 525469572 in any future communication about this

request. Our team will contact you by 27-05 13:00 PM with an update on the

same.

We hope that we have been able to assist you suitably.

Please do write in for any further assistance.

Yours Sincerely,

Sundar Raj Raja

Customer Care

Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click

on the link below & provide us your valuable feedback on this interaction

Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below

and paste the URL in your web browser.

https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx? info=ED2E6891EA2C

6F96F9 1 A719DFC E C7F82838FF71F779CFF 1 4 7 7 C D74&refno=250520118508

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information

related to your account on your Mobile Screen.

&&&Original Message&&&-

From: sweetrascal369@gmail.com

To: 121@in.airtel.com

Cc:

Sent: 25/05 07:15:54

Subject: 9894192193

DEAR SIR,

this is srinivasan and my no 9894192193 which i am using for the past 8

years, from the last 15 -20 days i am unable to call the customer care from my

no be it by dialing 198 or even 121, the call gets disconnected with an

automated message telling that dial *121#, then i tried calling from other

numbers 9994321234 and 9789178960 once i was connected and when i told them

about the complaint thats it again i am not able to reach the customer care

from those nos also, actually i had complained that my plan has been changed

from per minute to per second without me opting for the plan change, from where

am i supposed to get the relevant information, really fed up with the

services offered by you.

Company: Airtel
Country: India
State: Tamil Nadu

  <     >