Airtel
AIRTEL - Deceive and Misbehave

My mother who is a senior citizen and a house wife, has been using a pre-paid AIRTEL sim card (9959542918) for a long time. In May she got it recharged for Rs.2222 as she wouldn't be comfortable going to market again and again due to her knee pain. After May 30, the service stopped. When she called AIRTEL customer care, she was told that there is no such number in their system and they refused to give any kind of details or support. So my mother went to the nearest AIRTEL showroom at Banjara Hills Road.12 today. The staff told her that the number was not used since 3 months and so it was deactivated and now a free number. When she asked about the huge amount that she spent in recharge, they told her that she will not get that money back. Inspite of she repeating to them that she has been using it till 30 May, they only told her their system shows it is not used. My mother is very kind and polite. AIRTEL staff took advantage of this and refused to help my mother with any details and sent her away. I can show all the call history and recharge sms at any time. It is very sad to see that a company like AIRTEL has such low values in treating a senior citizen and deceived her of money by saying mobile is not used for last 3 months.

Company: Airtel
Country: India
State: Andhra Pradesh
City: Hyderabad

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