Airtel
Threat from Airtel coustomer care executive

I have send the below mail to the addresses, nodalofficer.ker@airtel.in, nodalofficer.tn@airtel.in, appellateofficer.ker@airtel.in & till now they haven't responded to me

To,

The person concerned,

I had an Airtel Kerala Postpaid connection with the following details, acnt 1022654160.I had discontinued it after 2 months from the day I took the connection. The reason was that I have not satisfied with my billing & the explanation I got from the customer care. You can check my call logs & can understand that I was not making much calls from the number though I have been billed too much (you can view my bill & can understand the mistakes like I have been charged for the same service multiple times). So on receiving the first month's bill itself I called the customer care in order to help me to get my postpaid converted to prepaid. But the executive told me that I must use the connection for 3 months before making any changes, when I told I want to change the plan he told it's not possible which eventually became possible when I told to discontinue the service. I paid the hefty amount on the assurance that it will be reflected on my next billing. Even though I changed my plan (from 349 to 99 plan), the second bill was also too heavy, as you can check I barely made calls from the number since I got my first bill. I again contacted the customer care & asked for my options, all I got was an assurance every time that the bill will be corrected on next cycle. I requested to terminate my service, but in vain. The only option left with me was to discontinue the service. Even though I requested to terminate, the same number was being billed every month then onwards. I told the customer care executives many times that I will pay for what I have used, that is the genuine monthly bill, requested for a discount on the fine amount though I definitely deserve more & want to make the number a prepaid. Although the number is barred in the third month itself (its funny the billing is now also active for my number & the bill amount is increasing day by day & have passed over my credit limit).

The actual issue was different. Yesterday (05/08) I got a call at 5.11 PM from the number 9746577667, from Miss. Remya said to be from Airtel customer care. She was very rude & used unethical words which made me to cut the call (you can monitor the call which gets automatically recorded at your end). Then she called my colleagues & friends (whose numbers are 95xxxxxxxx, 96xxxxxxxx), whose number I think she got from my call logs & said to them " I have cheated Airtel & not paid the money & I have given their number as contact with Airtel & Airtel is going to take legal action which will affect them also." These panicked them which eventually harmed my reputation. I don't know the consequences that will arise as they told they will take up the issue with my new firm. At first I thought it might be a prank call, later I confirmed it was from Airtel. I didn't expect such an action from a company like Airtel, what she done was in way my character Assassination. I definitely want an explanation for these action as I haven't cheated you & it actually happened viceversa.

Company: Airtel
Country: India
State: Kerala
City: Thiruvananthapuram

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