Airtel
False deduction of balance

My airtel number is 91 89727 31663 and has been purchased from Siliguri. From the past couple of days there was a Rs 5 (daily) deduction for some VAS called Hungama Videos on Demand and a Rs 1 (daily) deduction for job alerts.

I have not activated any such VAS's on my number and was totally unaware about it until 12th June when I spoke to a customer care executive about the deduction and she told me it was for some video download and was activated since 21st May.

I tried explaining her that no such request for activation was made from my end and I have not even utilized the service even once. She told me that all she can do is deactivate, but couldn't reimburse my money back.

I asked her to connect to her senior colleague and upon such a request the call was put on hold for 20 minutes and I was unable to speak to the senior person. After that I tried calling back again and found that I am unable to speak to the customer care executive. I have been polite enough to present my case again and again but there has been complete negligence on their part.

I am writing this mail to you with a hope that some action will be taken from your end and you will ensure that the false deduction is reimbursed back to my account since the amount slowly has increased to approximately Rs. 144 (5* 24 1*24)

After doing all this, i have waited for two days and still they continue to deduct my balance. Cant even connect to the customer care.

Waiting in anticipation and look forward to some quick action

Company: Airtel
Country: India
State: West Bengal
City: Darjeeling

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