Airtel
Calls Barred

I have migrated from Vodafone to Airtel recently. My Mobile Number: 98840 80209 (Chennai Circle)

As per the process, I have visited Anna Nagar Airtel Showroom and submitted the

required documents for MNP. After 20 days the number got ported to Airtel.

Though initially I had few problems with Airtel Customer Care, later I got settled with

BlackBerry Services activated.

After a week from the time of activation, My Outgoing was barred saying that I

need to submit the Proofs. However I have never received any kind of SMS/call

regarding the same, I was also not informed when I called Airtel Customer Care

a day before. Later I called the Customer Care and spoke to Laxminathan and got

my number released after promising him that I would submit the proofs the same

day which I DID by taking half a day leave to my work. Ref # 7719041

Again today, the same problem occurred. Evidently both my I/C and O/G is barred

for the same reason of not submitting the docs with no SMS/Call intimation. I called up (@

5:30 AM) the customer care and again got Laxminathan on call and requested him

to release my I/C at least so that I can live until I visit the showroom which

opens at 10/11 AM. This time Laxminathan couldn't help me in releasing my

Number despite me confirming that I have submitted the docs earlier with Ref #

7719041

I was told I have to wait till the showroom opens and get it clarified from

them, since Customer Care does not have a system in place to verify the status

of the Ref # given at the Store. No other option was available and I had to wait till 9:40 AM and spoke to Nodal Officers: Vijay & Sheela and Appellate Officer: Subramanium, I reported the issue to them. I was told they would call me and update by EOB and I am still waiting for my connection to be released with 28 hrs of disconnection till now.

Things i dont understand :

1. This was an MNP connection and the new sim will be given only after providing the docs at the showroom. I wonder how Airtel cannot realize this?

2. How come Airtel can disconnect my connection without any SMS/Call intimation?

3. Despite of involving Nodal & Appellate Officers, I still dint get any resolution?

4. The proofs were submitted twice already and its 28 hrs now, Airtel is still searching/validating my docs, the system is very poor

5. They dont seem to understand the Inconvenience that i am facing now, instead Nodal Officer: Sheela gets frustrated on me, weird.

My only request is to unlock my Number ASAP if you happen to read this anytime now. Thanks in advance..!

Regards,

Kalyan Kuma

Company: Airtel
Country: India
State: Tamil Nadu
City: Chennai

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