Airtel
Unnecessary Balance Deduction

Hi,

I have been using the Airtel number 9567722311 for more than a year now. I just had the Rs 44 SMS pack and the Rs 474 Internet pack activated in my account. Recently i had faced some problems of unnecessary balance deduction and when raised a complaint in this forum it was solved. However it was only a temporary solution I believe.

This evening i got an sms stating that I was charged Rs10 for some Airtel Gyaan Service. This is something that I have not activated or something that I have not asked for. When contacted the Customer Care I was given a silly reason that this might have been activated while browsing. Can you tell me how would one Airtel VAS get activated when I browse the general Internet. I have not gone into the Airtel site nor I have opted for any service. The only service that I have active on my number now is the Rs 474 iinternet pack. When i insisted on speaking to a senior person i was put on hold for a couple of minutes and the call got disconnected. The second time I called, another person picked the call and after arguing for a lot of time finally he agreed to credit back the amount. And after almost an hour the amount was credited to my account.

But again after a couple of hours my complete balance was deducted with no reason. When contacted the customer care, i was told that the reason for the amount deduction does not reflect in my account, but the amount deducted is reflecting. Again I insisted on speaking to a senior person and i was put on hold for a couple of minutes and the call got disconnected, I called back again immediately and the same thing happened. The third time after a long conversation with an executive i was put through a senior person i believe. Even she had only the same explanations that i was hearing many times and there was no reason provided for th balance deduction. Moreover the conversation sounded very much unprofessional and this is not the way to speak to a regular customer.

Also please note that I have the literacy to ask for any service that I need. I do not want any unnecessary balance deduction from my account for any silly service that I do not need or I do not ask for. I do not want some mobile service provider to loot my hard earned money.

Does Airtel need to "ROB" its customers to make profit??

Is Airtel in such a bad shape to loot its customers??

Is there anybody who can question this or help me..??

Thanks

Arun

Company: Airtel
Country: India
State: Kerala
City: Kollam

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