Airtel
Excess deduction of balance!
- 06-29-2007
- 145
On 15/05/07at around 8:20 pm i got e-recharged my mobile with rs. 112 pack in which i am supposed to be charged rs. 0.10 per minute to any local airtel number. Transaction id was 1428084253 . On 15/05/07 at around 8:55 pm i called a local airtel number (number was 9871054917) for about 8 minutes & 17 seconds. The balance before calling the said number was rs. 1634.57 & after calling the said number was rs. 1630.07. I was charged rs. 4.50, but i should have been charged rs.0.90 only.
(For the above fault i had already made a complaint with airtel customer care on 18.05.07 & the complaint number was 051812640500. Also i got a email from 121@airtelindia.com that there the balance deducted was right & there is nofault in the system.)
Again on 20/05/07at around 12.04 noon i called a local airtel number (number was 9871054917) for about 8 minutes & 14 seconds. The balance before calling the said number was rs. 1619.19 & after calling the said number was rs. 1614.69. I was charged rs. 4.50, but i should have been charged rs. 0.90 only.
People beware!!!
Company: Airtel
Country: India