Airtel
Worst customer service

Complain Registration No: 38702195

I moved to Airtel service provider 4-5 days back availing the porting facility since earlier Idea didn't had good coverage in my area. Since that day my outgoing SMS is blocked. I called up Airtel's customer service and was told to verify the servicecenter no etc. and found that everything was ok. Then I tried with some other SIM card from a different service provider and found that I was able to send the SMSes. The other phone using my Airtel's SIM card now was not able to send SMS.

Again called up customer service and registered complain and I was told that within 24 hrs the issue would be resolved. NOTHING happened. Again I called up the customer service and was again promised that within 24 hrs my issue would be resolved. This time got a call from a reprsentative of Airtel that some executive will meet me in the afternoon to resolve the issue. NO one turned up and on calling the executive I was told that he would meet me in another 20mins. DID NOT COME. Again on calling was told that he would come in another 30mins. The person did not come the whole day.

I am really disappointed with the Airtel's service and would probably look for some other service provider.

Company: Airtel
Country: India
State: Maharashtra
City: Pune

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