Airtel
Not getting balance on recharge and misguiding customers by not showing hidden conditions

Dear sir,

My airtel number is 9896236204.When i call from my no. 9896236204 every time after ending call airtel send message of balance and recharge options like "your balance is Rs 100.00 and get Rs 110 on 110 recharge and get Rs 70 on 70 recharge" but the main problem is that airtel donot give full information regarding the recharge of Rs 70 and Rs110.Airtel always have some hidden condition which they never mention in their message after doing call as i mentioned above in 2nd line.

1) After getting message "your balance is Rs 100.00 and get Rs 110 on 110 recharge and get Rs 70 on 70 recharge" i recharged my airtel no. 9896236204 by Rs110 & i got amount full Rs110 but the hidden condition with this recharge is your call rate will be Rs1.2/minute. Airtel didnot mention this hidden condition in their message which we got every time after call..Before recharge of Rs110 my call rate was 1paisa/second so after recharge of Rs110 my call rate increased to Rs1.2/minutebut i was unaware about it.

2) Today in morning on 08/08 i recharged my airtel number 9896236204 with Rs70 but i got only Rs0.70 in my main account. The hidden condition with this Rs70 recharge is that i got Rs70 in other dedicated account for 7 days but this was not mentioned in the message which i got after ending call (regarding my balance like "your balance is Rs 100.00 and get Rs 110 on 110 recharge and get Rs 70 on 70 recharge") that on recharge of Rs 70 you will get Rs70 in your dedicated account and you can use it only upto 7 days. Normally no customer is aware about their Dedicated account we know only one main account.

Every time airtel donot inform about their hidden condition. Please help me in getting my amount of recharge of Rs70.

Today on 8/8 i called 2 times in airtel company customer care and i told the executive that please transfer my call to your senior to fill a complaint but they cut my call both times. They are not cooperating with me please help me in getting my balance.

Company: Airtel
Country: India
State: Haryana
City: Rewari

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