Hutch
Non working products, unethical services

I have suffered HUTCH services for long, after making the blunder of selecting this service provider.

Besides, selling you non-working products, and charging u for it, they have funny business processes that smacks of unethical conduct.

I suffered their roaming product both nationally and internationally... it simply does not work. When I called their awful Customer Care, three guys gave me three different versions of response! They cannot even tell you whether their roaming on a specific handset would work in another country... can you believe it? All point to the fact that they themselves do not know how their own product works! And the onus is on you, the customer, to find out before purchasing, else you would do that at your own risk.

Here is a recent example... I am a Hutch Mumbai customer. I activated roaming in mumbai before going to Chennai. Their prompt sms response said 49 has been deducted (they are good at debiting ur account for one thing!) and that roaming has been activated. When I reached Chennai, i got a hutch sms welcoming me to chennai and quoting a Hutch Chennai customer care number for help. The roaming did not work, and neither was there any response at all from the Chennai Cust Care number! I inquired the moment I returned to Mumbai. They said I should have contacted the Mumbai Hutch Care number! But they have no answers to: why my roaming did not work, why I should call Mumbai when their own SMS said I should contact Chennai Customer care, and why I should still be charged for a product that did not work!

Forget customer care, I don't think this company even knows basic ethics of business!

If you are contemplating on selecting a cell service provider, please don't get sucked into Hutch. Their non-service bulldog will dog you everywhere u go!

And if you try escalating, after a lot of effort to find out whom to escalate to, the response wont be any better .. upto their CEO level!

So watch out Hutch!

Company: Hutch
Country: India

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