Hutch
False promises and deliberate lies!

I am a retired army officer and have been a hutch customer for mobile services in india.my tel noo is 98114902662. This account has been with me for about five months now. It is seen that hutch prepaid services manage to short change the customer as a routine. One might feel' what, an e mail complaint for just / a few rupees! My god'. Sir that is not true--these instances happen day in and day out and by now hutch has duped me for quite a neat amount. Multiply that duping with the huge hutch clientele and the sum would boggle your mind for hours. In india that could easily translate into say a half a million rupees for a one minute short-change. This practice has been going on for quite a few months and whenever i lodge a complaint, which they in any case are so reluctant to register- they say some one will revert back and take care. But that never happens for eg my complaint dated 18th july is yet to be redressed though assurances were so easily dished out yesterday (july 18th). Next they have so few operators that for a call to get thro to operator you have to wait 10/ 15 minutes. At nights this time can stretch up to even 30 minutes and by then hutch has managed to wear out most customers and often we just hang up expecting a brighter sun the next morning. Alas that never happens.

I am so disgusted that today i decided &after months of procrastinations& to finally go thro' the caboodle and get set. I wonder if even this letter will awaken the sleeping giant who couldn't- care- less and yet who however startles awake the moment you wish to charge your no or any other process that means hard cash to the hutch inc!

Ditto in r/o messages. All in all a money making machine that swindles customers on false promises, baseless assertions and deliberate lies. I do not know if even now i 'll get redressal or no&indeed i do have aplethora of xcomplaints, all on genuine grounds but let' s hope there is a start somewhere. I do wish to complaint to the trai--a govty body for this duping in india- but guess will have to drive down for this all the 20 kms up stream. Hope things wouldn't' drive me there.

Company: Hutch
Country: India

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