Airtel
Not activating 3G

I am trying to activate a 3G service on my airtel prepaid card since 19th Aug. But unfortunately I haven't got it activated.

My Airtel # 9725529803, Pulkit Patel.

I called Airtel CC about 25times, spent hours to talk and explain problems, but nobody was able to help me. I visit Airtel CC office to seek help they said its problem in my simcard, they changed sim yet problem is excisting. I want 3G service, which they are providing to all users on request. CC filed two complaints for this issue, but none of them were resolved as of today, after 7days. They said our team will contact you within 24 hrs, but NO CALL from Airtel yet regarding my this issue (Seems NO CARE ABOUT CUSTOMERS SATISFACTION). Emailed to Nodal officer and Appellate Officer to urge for solution. No even they seems not caring about Their customer problems. Airtel you Sick..Giving you two days or you will loose a Loyal customer who wanted to be with you airtel for yrs. One more thing that Educate your representative of Airtel Customer Relation@SG highway, Ahmedabad. They don't even know that 3G could be activated with SMS "3G" on "121". Two employees where telling me the same thing. One more was supporting them. Then I showed them PrEvious SMS eventhough they were telling that it you cant activate 3G via SMS. AIRTEL, YOU NEED TO INVEST MORE ON BETTER AND ENOUGH EDUCATED STAFF TO HELP CUSTOMER, DONT LET CUSTOMER TO TEACH UR TECHNOLOGY TO UR EMPLOYEE.

Company: Airtel
Country: India
State: Gujarat

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