Airtel
Greviance regarding wrong deduction of amount from balance

I am sorry to say that I wrote a follow up complain on 5/9 to your Airtel nodal officer regarding charging from my balance for using gprs service eventhough I recharge with Rs 98/- gprs pakage and till now I did not recevied any reply from your nodal officer and not even any call from your customercare. I found from last few week that there was deduction from balance when I am using gprs eventhough I recharged with Rs 98/- for using gprs service under your scheme. This deduction is almost Rs 50/- or more. I called very few numbers when I last recharge with Rs 110/- and now I am finding that my balance is left with zero amount. Regarding this I tried to talk to your customercare executive but I failed Once or twice I got connected to the customercare executive but when I start stating my complain the line get disconnected and after that I wrote to nodal officer Assam circle but he didn't reply yet. At present I am not recharging my balance as I think the deduction will contine on using gprs and not even using your service to call. If this type of deduction contine I have to think for other sevice provider. In this unfair means you are losing the faith of the customer. I have you will provide me the wrongly deducted amount in my blance.

Company: Airtel
Country: India
State: Assam
City: Nagaon

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