Airtel
SERIOUS "How to talk to customers" issue with Airtel recovery team

I had bought an airtel post-paid number somewhere in Dec or Jan.

As i was not receiving a proper signal in my room or say the network signals

were inconsistent, I had raised a request for the same. My complaint id is

35146334. I was promised that I will be receiving conformation about improving

the signal strength in my area on my other no.

Secondly, I was told that the current bill amount will be debited from my

account as soon the signal is proper and i start using airtel services.

Nothing of this happened, no confirmation from airtel side.

But, today a lady calls up in the morning. Her name is Shweta Patil and she

claims that she sits in Airtel Head Office (as told by her).

Trust me, she was so rude talking and claiming that I have to pay 845 INR

something to Airtel in spite of me telling her that i had raised a request for

network not proper long time back. But, she told me that customer care

knows little. She was even suggesting me that i should do a settlement by

paying 500 INR, else she would be sending some letter. It was the rudest

conversation, i had in 25 years.

After this, I call airtel customer care, the customer care official told me that

my bill is 184 INR. Also, he told me that the complaint number i had got last

time does not exist. He gave me a new id. 39776139, for the same.

Company: Airtel
Country: India
State: Maharashtra
City: Mumbai Suburban

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