Airtel
Unlawfully & Forcibily Charging Fee

I am holding an airtel prepaid a/c mob no. 7387402201. Inspite of repeatedly complaining about their forced charges for contents not downloaded or requested, I am being charged for service fee of 10.00 rupees without my approval or request. This has happened to me several times. The modus operandi of their company is to send a sms thanking the consumer for downloading certain games/services and directly charging a fee of rupees 10.00, when infact the consumer has neither done so nor is even aware of what is going on. A recent incident happened to me today, i received a sms. Let me produce in verbatim... Thanks for downloading Hungama Content Game from Airtel. You have been charged Rs 10. The fact is clear that the company is forcing contents on the mobile and deducting for services not requested by the consumer, just imagine if this type of racket is implemented on a million unsuspecting customers, then how much money is earned? The concerned authorities have to implement certain rules to stop this racket. Airtel may be thinking that they can get away with it. I am asking why do they not have a provision for the customers to make their own choice whether to receive unsolicited messages and wrongful deductions from their credit balances. I request everybody who has faced a similar experince from Airtel to come forward and put their complain. Thanking You... Bijay Acharya

Company: Airtel
Country: India
State: Maharashtra

  <     >