Airtel
No response even from appellate officers

Hi,

I am very unhappy with the kind of service I am getting for a being an airtel customer for over 7 years with my other number. As a customer if I don’t get proper response from nodal office I should go to the appellate office, but I as a customer is mistreated at the appellate office who am I suppose to escalate this.

I had called the appellate office twice and reached the same person named Shanty Bindal, who on Friday informed me that he cannot help me as his system was under up gradation so I requested him to call me back, which he didn’t do, neither did he transfer me to other officer, instead asked me to call after 4 hrs, so I told him to ask the person named Aman Kapoor to call back as he was the one who had promised me that he will call back and inform me the status of my request no matter what happens, but didn’t call back. So overall I was left with no answer and was just hoping to get a call back. Didn’t happen and its Tuesday today that I called the appellate office again and reached the same person Shanty Bindal who still states that his system was under up gradation and I should call him back after 4 hrs, because he can’t do anything. He denied even passing me to someone superior to him. Though knowing very well that I have been calling several times now there is no ownership shown to resolve the issue, instead the attitude says that the customer will stop calling in sometime if we don’t do anything to help.

If this is what everyone at airtel thinks then I think I need to move to another service provider who could value its customers.

Though I have been with airtel for over 7 yrs the kind of service I am getting is not at all appreciated, and I have very disappointed with this.

I don’t think I had asked for more as a customer but you guys have seriously been a disgrace.

I want someone to reply to this mail and also let me know what am I suppose to do next in order to get an answer. Else the only option with me is to change the provider.

Thanks for all the inconvenience caused..!

Poonam Jackelloo

Company: Airtel
Country: India
State: Maharashtra
City: Pune

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