Airtel
Absymally poor customer care services

I am a professional in Chennai - I possess 2 mobile connections, 2 ipad connections, 1 broad band and one land line all from Airtel. And i am extremely ashamed to be an airtel customer. For each of these connections I had to visit airtel office in Santhome at least 10 times, talk to 121 to about 40 representatives and wait for a week before the connection gets functional. And i am certainly to blame my stupidity for still continuing with airtel. Yesterday at the Santhome office I requested for a change of one of my connections from blackberry to iphone 4 and also for a microsim. The chap who attended to me after about 45 min of waiting (Mr. Aseem or Asin) told me that the microsim is activated and the change of plan to iphone will come to effect at 7.00 am the following day. At 7.00am i called some one on 121. she told that she'll try to look into it and then speed up the process. At 9.00 I called another male this time. He told that he is activating the SIM and will take 4 hrs for activation. Soon he called me up and told me that the sim ahs been activated. But nothing happened. I then went to the Santhome centre where i was told that they'll activate the sim and it'll take 6 hours from then. 4 hours later i called 121, a lady repiled this time and told that the sim has not been activated and will try her best to do so. It's amazing how disjointed airtel services can be, . They are making simple fools of us customers. Airtel seems to employ sub-standard personnel who have no idea what they are doing. It's a shame. Such service quality is unheard of in UK, Europe or Malaysia. I am just disgusted. Even services in Bangladesh and Sri Lanka where i worked are far more better. There seems to be a complete lack of some central administrative system. It's time Airtel either closed shop in India or learn some basic administrative methodology.

Company: Airtel
Country: India
State: Tamil Nadu
City: Chennai

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