Airtel
No response since july
- 12-09-2011
- 302
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From: Ajay Kumar [mailto: ajay1575@gmail.com]
Sent: Friday, December 09 10:47 AM
To: '121@airtel.in'; 'shekar.n@alcatel-lucent.com'; 'nodal.southabts@airtel.in'
Cc: 'appellate@airtel.in'; 'nodalofficer.andhra@airtel.in'; 'alert@airtelmail.in'
Subject: RE: 040-40196375 issue still not resolved
Importance: High
Did any one check this email?
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From: Ajay Kumar [mailto: ajay1575@gmail.com]
Sent: Tuesday, December 06 5:58 PM
To: '121@airtel.in'; 'shekar.n@alcatel-lucent.com'; 'nodal.southabts@airtel.in'; '121@in.airtel.com'
Cc: 'appellate@airtel.in'; 'nodalofficer.andhra@airtel.in'; 'alert@airtelmail.in'
Subject: RE: 040-40196375 issue still not resolved
Importance: High
Who is looking into it?
How many times do you need reminders to check the emails?
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From: Ajay Kumar [mailto: ajay1575@gmail.com]
Sent: Tuesday, November 22 10:48 AM
To: '121@airtel.in'; 'shekar.n@alcatel-lucent.com'; 'nodal.southabts@airtel.in'; '121@in.airtel.com'
Cc: 'appellate@airtel.in'; 'nodalofficer.andhra@airtel.in'; 'alert@airtelmail.in'
Subject: RE: 040-40196375 issue still not resolved
Importance: High
Did any one get a chance to read this email?
I am getting alert in mobile regarding payments
I spoke to one of the exe and explained but still getting alert
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From: Ajay Kumar [mailto: ajay1575@gmail.com]
Sent: Wednesday, November 16 11:05 AM
To: '121@airtel.in'; 'shekar.n@alcatel-lucent.com'; 'nodal.southabts@airtel.in'; '121@in.airtel.com'
Cc: 'appellate@airtel.in'; 'nodalofficer.andhra@airtel.in'; 'alert@airtelmail.in'
Subject: RE: 040-40196375 issue still not resolved
Importance: High
Today I called 198 from land line and spoke to Madhu from Escalation Team she raised request No: 7338620 and promise me to revert lets see how this works.
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From: Ajay Kumar [mailto: ajay1575@gmail.com]
Sent: Wednesday, November 16 10:25 AM
To: 'shekar.n@alcatel-lucent.com'; 'nodal.southabts@airtel.in'; '121@in.airtel.com'
Cc: 'appellate@airtel.in'; 'nodalofficer.andhra@airtel.in'; '121@airtel.in'; 'alert@airtelmail.in'
Subject: RE: 040-40196375 issue still not resolved
Who is looking in to it?
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From: Ajay Kumar [mailto: ajay1575@gmail.com]
Sent: Wednesday, November 09 10:30 AM
To: 'shekar.n@alcatel-lucent.com'; 'nodal.southabts@airtel.in'; '121@in.airtel.com'
Cc: 'appellate@airtel.in'; 'nodalofficer.andhra@airtel.in'; '121@airtel.in'; 'alert@airtelmail.in'
Subject: RE: 040-40196375 issue still not resolved
Still no improvement its not even 126 kbps now
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From: Ajay Kumar [mailto: ajay1575@gmail.com]
Sent: Thursday, November 03 11:24 AM
To: 'shekar.n@alcatel-lucent.com'; 'nodal.southabts@airtel.in'; '121@in.airtel.com'
Cc: 'appellate@airtel.in'; 'nodalofficer.andhra@airtel.in'; '121@airtel.in'; 'alert@airtelmail.in'
Subject: RE: 040-40196375 issue still not resolved
FYI
Req No: 6659514 - Manju Nath - 11-Nov 11:23 am.
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From: Ajay Kumar [mailto: ajay1575@gmail.com]
Sent: Thursday, November 03 11:14 AM
To: 'shekar.n@alcatel-lucent.com'; 'nodal.southabts@airtel.in'; '121@in.airtel.com'
Cc: 'appellate@airtel.in'; 'nodalofficer.andhra@airtel.in'; '121@airtel.in'
Subject: RE: 040-40196375 issue still not resolved
Hi Shekar,
As per discussion, Please do not close this complaint as its frequent problem
Also let me know the self care account details so that I can check the usage details
As this is a long pending issue I need the entire higher official to be involved to resolve it
Also per my discussion with one of the exe and email sent out (can be found in mail Trail) check out the billing part as my Ticket is out of SLA
Ajay
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From: Ajay Kumar [mailto: ajay1575@gmail.com]
Sent: Thursday, November 03 12:22 AM
To: 'nodal.southabts@airtel.in'; '121@in.airtel.com'
Cc: 'appellate@airtel.in'; 'nodalofficer.andhra@airtel.in'
Subject: RE: 040-40196375 issue still not resolved
Importance: High
Did any one check this mail?
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From: Ajay Kumar [mailto: ajay1575@gmail.com]
Sent: Wednesday, November 02 10:15 AM
To: 'nodal.southabts@airtel.in'; '121@in.airtel.com'
Cc: 'appellate@airtel.in'; 'nodalofficer.andhra@airtel.in'
Subject: RE: 040-40196375 issue still not resolved
Since there is no response from Airtel,
I have called 198 and spoke to one of the executive and he said that to transfer the call to his manager but after holding around 20 minits they have disconnected the call
Then I got call from Mr. Anil from Technical Dept but no fruit full result
Just to inform you that: I will not going to make the payment as issue is not resolves yet and no one is bother to rectify it
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From: Ajay Kumar [mailto: ajay1575@gmail.com]
Sent: Tuesday, October 18 6:43 AM
To: 'nodal.southabts@airtel.in'; '121@in.airtel.com'
Cc: 'appellate@airtel.in'; 'nodalofficer.andhra@airtel.in'
Subject: RE: 040-40196375 issue still not resolved
Importance: High
Any update on this?
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From: Ajay Kumar [mailto: ajay1575@gmail.com]
Sent: Sunday, September 18 1:10 PM
To: 'nodal.southabts@airtel.in'; '121@in.airtel.com'
Cc: 'appellate@airtel.in'; 'nodalofficer.andhra@airtel.in'
Subject: RE: 040-40196375 issue still not resolved
Importance: High
Who is looking into it?
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From: Ajay Kumar [mailto: ajay1575@gmail.com]
Sent: Thursday, August 18 10:34 AM
To: 'nodal.southabts@airtel.in'; '121@in.airtel.com'
Cc: 'appellate@airtel.in'; 'nodalofficer.andhra@airtel.in'
Subject: RE: 040-40196375 issue still not resolved
Importance: High
Dear Karthik venktesh,
As per call please update me regarding my complaint
Ajay
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From: Ajay Kumar [mailto: ajay1575@gmail.com]
Sent: Thursday, August 18 10:23 AM
To: 'nodal.southabts@airtel.in'; '121@in.airtel.com'
Cc: 'appellate@airtel.in'; 'nodalofficer.andhra@airtel.in'
Subject: RE: 040-40196375 issue still not resolved
Importance: High
Who is looking into this email?
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From: Ajay Kumar [mailto: ajay1575@gmail.com]
Sent: Thursday, August 18 10:06 AM
To: '121@in.airtel.com'
Cc: 'appellate@airtel.in'; 'nodalofficer.andhra@airtel.in'
Subject: RE: 040-40196375 issue still not resolved
Importance: High
Who is looking into this email?
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From: Ajay Kumar [mailto: ajay1575@gmail.com]
Sent: Friday, August 12 10:14 AM
To: '121@in.airtel.com'
Cc: 'appellate@airtel.in'; 'nodalofficer.andhra@airtel.in'
Subject: RE: 040-40196375 issue still not resolved
Importance: High
Mr. Shekhar/ Saleem,
Are you guys observing my internet speed as discussed over the phone?
And why the bill has come 590.94 when you are unable to resolve the issue on time?
My ticket is already crossed SLA.
Ajay
9908015091
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From: Ajay Kumar [mailto: ajay1575@gmail.com]
Sent: Friday, July 29 10:59 AM
To: '121@in.airtel.com'
Cc: 'appellate@airtel.in'; 'nodalofficer.andhra@airtel.in'
Subject: RE: 040-40196375 issue still not resolved
Importance: High
Do I need to chase you guys to fix the issue?
Note I will block the payment as this issue is not yet resolved and no one is taking ownership as airtel does always
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From: Ajay Kumar [mailto: ajay1575@gmail.com]
Sent: Wednesday, July 27 6:44 AM
To: '121@in.airtel.com'
Cc: 'appellate@airtel.in'; 'nodalofficer.andhra@airtel.in'
Subject: RE: 040-40196375 issue still not resolved
Importance: High
Who is looking into it?
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From: Ajay Kumar [mailto: ajay1575@gmail.com]
Sent: Monday, July 25 12:05 AM
To: '121@in.airtel.com'
Cc: 'appellate@airtel.in'; 'nodalofficer.andhra@airtel.in'
Subject: 040-40196375 issue still not resolved
Importance: High
040-40196375 issue broadband is very very slow and still not resolved
Raise complaint yesterday and crossed more than 24 hours but no resolution
Ajay
Company: Airtel
Country: India
State: Andhra Pradesh
City: Hyderabad