Airtel
Postpaid Corporate connection not closed

I submitted the request to close my corporate post paid connection for the 2 mobile connections that I had on my name back on Oct 21st since I am travelling to the US on the last day of Oct. I was asked to send the request 2 days in advance prior to the billing date in an automated email to which I responded with another email asking to take my request as final to surrender. When I am moving with my family, I have lot of other things to wind up. How would I remember to send 2 days in prior? That’s the reason I clearly mentioned to take my request as final. Now eventually my account is not closed and I am asked to pay a bill for 249 on one number and 1067 on another. I left the country on Oct 31st to which I attached the proof of travel already. Someone else is using my account (I don’t know how). I immediately sent an email to block this and asked for clarification. Now I am being told that only if I clear the outstanding my account will be closed. First of all I have not used it and sent a request to close and it is not my fault if Airtel has not closed it by the Oct-Nov billing cycle. I cannot be held responsible for the payment. Also, I have a very clean payment history and I have not defaulted a single time. This is hopeless customer service from Airtel. If I take a connection in the middle of the month, won't they accept it? Do I need to wait for a billing cycle? I never had this bad experience before. Everytime my issue is being worked by different customer service reps and everyone of them start from square one.

Company: Airtel
Country: India
State: Tamil Nadu
City: Chennai

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