Airtel
MNP

Hi,

I was a Vodafone Customer, I opted for MNP, so I submitted all the necessary documents.

On 7th December, I got a message from 5909, 1901 and Vodafone that my porting has been approved and will begin shortly. 5909, I am assuming Airtel's number.

Anyways, after 3 days I got a message from 1909 that my number will be ported on 12th Dec at 10:15 PM.

On 12th at the same time, my Vodafone services were discontinued and rightly so. It was showing 'No network available'.

I kept my phone aside and slept. As stated on the airtel website, I got up in the morning and inserted my airtel sim, and it LOOKED fine, it was showing 100% coverage.

BUT,

when i tried making calls, i couldn't. I thought it was because I had no balance, then I asked my friend to gift me balance, he tried, but it said, 'The number is not an Airtel number'. I called customer care airtel and they said I would have to go to Airtel Help Centre to get my issue resolved.

Now its been one whole day, without me having my number working properly and I can't go to the Help Centre which BTW is not supposed to happen during MNP.

I should mention that, I received SMS's perfectly on my number but when someone tried to call it said, the number is temporarily out of service.

I would pass on my number when I get a response here.

So could you please be kind enough to tell me when would this issue be resolved?

Company: Airtel
Country: India
State: West Bengal
City: Howrah

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