Airtel
Wrong billing

Dear Sir / Madam,

This is Venkatram Reddy Punnam with mobile number 91 9849022005 (venki_p@yahoo.com) an Airtel customer for the past 12 years, and I am availing the GPRS since past four years on rental package of Rs. 200 for 1000mb every month and I never exceeded my limit all these years and four months back I have changed my package to with new offer i.e. Rs. 98 rental with 2 GB free. Recently I have received an SMS on 24-12 asking me to pay a bill amount of Rs. 7189.59 and when contacted the customer care centre they said that I have used GPRS services worth more than Rs. 28000 and I was been given a discount of Rs 21000 (with out any request from me and information) and now that I need to pay the bill amount. I was shocked at this as I am sure that I have not used or surfed beyond the limit and I feel this is true sense of cheating form Airtel. I have complained to the Nodal Officer and also the Appelite authority and all the where I am getting the same information and advice to pay the bill as claimed by the Airtel.

This is not the first time and I also not the first person to get this treatment and recently also I have read about such similar bills in the local news papers and I personally know people and incidents of similar nature and all of them ended up paying the bills which were not really used.

I request you to take my complaint and do justice to me and also take firm and hard action against those service providers who are cheating the general public money by claiming false bills.

Hoping for a positive response from your end.

Company: Airtel
Country: India
State: Andhra Pradesh
City: Hyderabad

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