Airtel
DEACTIVATED GPRS SERVICES

Dear Sir,

I have a corporate mobile connection vide mobile no.9810831850 in the name of Afimac Associates Pvt Ltd. I am using this no for last 10 Years. i had taken a GPRS plan Rs.99/-per month unlimited.

On 5th January I called Airtel customer service and spoke to Mr Sikander, their executive for 3G GPRS charges and asked to activate 3G GPRS on my mobile. I asked him if i want to discontinue 3G GPRS services, will i be able to get the same services Rs.99/-per month GPRS activated again on my no and he assured me that it will be done if you do not want to continue 3G GPRS.

On 6th Januay 2012 I called Airtel customer service and asked to deactivate 3G GPRS and re-activate my GPRS Rs.99/-per month unlimited. but they said i can not do anything over the phone since this is a corporate connection. Then i told him that 3G GPRS has been activated over the phone, the executive replied that this was a mistake from airtle side and requested me to write the email.

I sent an email to do so, but they replied (pasted below) that now the service of Rs.99/- per month unlimited GPRS has been discontinued from their side.

I request you to please help me in this regard as it is totally unjustified.

&-- Original Message &--

From: 121@in.airtel.com

Date: Saturday, January 7 4:24 pm

Subject: Re: MOBILE NO.9810831850 [|BAL|Qrc10701121501477363432|]

To: afimac@vsnl.com

> Dear Rakesh Chauhan,

>

> Ref: Email dated 07-01, requesting for activation of GPRS

> service on your airtel mobile number 9810831850.

>

> Thank you for your mail to Bharti airtel. We are delighted to know

> of your intent to avail our services and welcome the opportunity

> to assist you.

>

> We completely comprehend your viewpoint and sincerely apologize

> for any difficulty caused to you by our Customer service department.

>

> We regret to inform you that the GPRS 99 (unlimited) plan had

> already withdrawn. However, We would like to inform you that

> airtel offers the following plans in Mobile Office service (GPRS):

>

> 1) Mobile office at free of cost:

>

> Monthly rental ¿ Nil (prorate)

> Free usage ¿ no free usage

> Browsing Charges - 10 paise / 10 KB

> "Download Charges- Applicable as per the content you wish to download.

>

> 2) Mobile office 198 plan:

>

> Monthly rental ¿ Rs. 198/- (prorate)

> Free usage :2GB free usage

> Additional browsing Charges ¿ 10 paise / 10 KB

> "Download Charges- Applicable as per the content you wish to

> download.

>

> 3) Mobile office 249 plan:

>

> Monthly rental ¿ Rs. 249/- (prorate)

> Free usage :4GB free usage

> Additional browsing Charges ¿ 10 paise / 10 KB

> "Download Charges- Applicable as per the content you wish to download.

>

> 4) Mobile office 300 plan:

>

> Monthly rental ¿ Rs. 300/- (prorate)

> Free usage :5GB free usage

> Additional browsing Charges ¿ 10 paise / 10 KB

> "Download Charges- Applicable as per the content you wish to download.

>

> 5) Mobile office 499 plan:

>

> Monthly rental ¿ Rs. 499/- (prorate)

> Free usage: Unlimited GPRS free

> "Download Charges- Applicable as per the content you wish to download.

>

> Should you require any further assistance in saving the settings

> on your handset, you may contact our 24x7 helpline at 12118

> (Chargeable at 50 paisa for 3 minutes). While calling from other

> service providers, please dial 8130312118 (Chargeable as per the

> respective network charges).

>

> Through this service you may connect your handset via Bluetooth,

> Infrared or Data cable to any PC or Laptop and browse the internet

> sites.

>

> We request you to revert us with the plan name to be activated for

> your mobile number.

>

> We would also like to let you know about the option of activating

> or deactivating Mobile Office service on your Airtel Mobile by

> following the simple steps below:

>

> o To Activate - type INTERNET and send it to 121 (Toll Free)

>

> o To Deactivate - type DNET and send it to 121 (Toll Free)

>

> The service will be activated/ deactivated within 4 hours of

> receiving the request.

>

> We hope that we have been able to assist you suitably.

>

> Please do to write in for any further assistance.

>

>

>

> Yours Sincerely,

> Amjad khan

> Customer Care

> Bharti Airtel Limited

>

>

> Your response will help us to enhance your experience with Airtel.

> Please click on the link below & provide us your valuable feedback

> on this interaction

> Click here to provide feedback

> https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx? info=D23553BC2667A8EE12769EE02D6C91F1157899E5 1419CFD1F67A1E02A6CACD0375AB6DD2466AAEF1C7F80&refno=Qrc10701121501477363432

>

>

>

> &&&Original Message&&&-

> From: afimac@vsnl.com

> To: 121@in.airtel.com

> Cc: chauhan@afimac-india.com

> Sent: 07/01 03:04:54 PM

> Subject: Re: MOBILE NO.9810831850 [|BAL|Qrc10601121601357350885|]

>

> Dear Sir,

>

> Thanking you for your email.

>

> You will have to activate the GPRS Rs.99/- per month unlimited as

> it was asked

> from your executive Mr Sikander when i got the 3G GPRS Activated

> on my mobile

> if i can re-install the same services Rs.99/- per month unlimited

> GPRS on my

> mobile and once he confirmed then only i got the GPRS Activated.

>

> Now it is not falt from our side and you will have to activate the

> Rs.99/- per

> month unlimited GPRS since it is a corporate conncetion and we

> have more then

> 20 connections with Airtel.

>

> I also want to lodge an complaint once your policy, you do not

> activate/deactivate any services for corporate connection over the

> phone why

> did you deactivate my GPRS Services over the phone.

>

> Please confirm asap.

>

> Thanking you.

>

> With Kind Regards,

>

> Rakesh Chauhan

> 9810831850

>

> &-- Original Message &--

> From: 121@in.airtel.com

> Date: Saturday, January 7 8:49 am

> Subject: Re: MOBILE NO.9810831850 [|BAL|Qrc10601121601357350885|]

> To: afimac@vsnl.com

>

> > Dear Rakesh Chauhan,

> >

> > Ref: Email dated 06-01, requesting for deactivation of 3G

> > service and activation of GPRS 99 plan on your airtel mobile

> > number 9810831850.

> >

> > Thank you for your mail to airtel and the opportunity to assist

> > you.

> >

> > We understand that you have requested for the deactivation of 3G

> > service on your airtel mobile number 9810831850.

> >

> > We have registered your request for deactivation of 3G service

> on

> > 07-01. The service will be deactivated within 4 hours.

> >

> > You will receive a confirmation SMS upon deactivation. You will

> be

> > charged the monthly rental of Rs. 200/- on prorate basis as per

> > the billing cycle.

> >

> > Should you require any further online assistance, you may

> contact

> > our 24x7 helpline at 12134 (Chargeable at 50 paisa for 3

> minutes)

> > from any alternate airtel number. While calling from other

> service

> > providers, please dial 8130312118 (Chargeable as per the

> > respective network charges).

> >

> > We regret to inform you that, we are unable to cater your

> request

> > for activation of GPRS 99 unlimited plan, as per the new update

> > the GPRS 99 plan is unavailable. We understand that, you were in

> > GPRS 99 unlimited plan but as of now we are unable to provide

> the

> > same.

> >

> > As an organization that takes pleasure in customer satisfaction.

> > We take this interaction as our prized privileged and sincerely

> > apologize for not being able to meet your requirement at this

> > point in time.

> >

> > Please do write in for any further assistance.

> >

> >

> >

> > Yours Sincerely,

> > Vijay L

> > Customer Care

> > Bharti Airtel Limited

Company: Airtel
Country: India
State: Delhi
City: South Delhi

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