Airtel
MNP Trouble

I would like to bring it to your notice, the issues faced in mnp. I am a user of airtel in pune. I had applied for a porting code on the 28th of december and got the same az139668. I applied with all the documents to vodafone and submitted the port in request on 29th dec. I got a reply from vodafone that I cant port due to contractual obligation for which I contacted airtel and they informed me that I had a cug exclusion enabled on my account which I asked them to discontinue and also remove and company names associated with my account. After I got a confirmation from airtel that all the exclusions are removed and there are no contractual obligations, I resent the request in vodafone on 3rd of january, after which I got a call from airtel's mnp team regarding the port out and they gave me different offers like discounts on rentals and 2 months free gprs which I denied stating that I just need to port out because airtel doesnt have that much speed support on gprs which other providers have. Later I got same reply from vodafone that the request is rejected due to contractual obligation on 5th jan. So called airtel again, they informed that since the mnp team offered you discounts on rentals and offers they have closed your request of port out which I was totally upset about as I had not asked for any discounts or offers, so I asked them to cancel them all and just allow me to port out. I got a reply that there are no subsisting contractual obligations on my account and I can port out. I resent the request on 7th of january the 3rd time and today 10th of january I again got the same response from vodafone that there are contractual obligations. I am totally upset with this service and need some authority to pitch in and resolve

Company: Airtel
Country: India
State: Maharashtra
City: Pune

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