Airtel
Bad Customer Service

I am using AirTel from a long time. And Not even once I noticed such bad service. On 16th January around 6:15pm all my services were barred. Neither Outgoing nor Incoming Calls worked. I called up 198 from a different number and the asked me to wait for 4hrs as it was a network failure, and it occurred only on a few numbers. I assumed it to be true. Nothing helped. Next day, I called up 198 regarding the same continuing problem. I was informed that my documents to the number did not reach Airtel Head Office and so my no. was deactivated. Same day around 6pm I visited Airtel Support centre, Darya Ganj, Delhi. I submitted the documents again... Filled another form that had to go along with the documents. All the work was done and my SIM was checked. I was assured of its working conditions in next 24 hours. Its the 4th day today. Same problem... No Help. I called up 198 again and I was kept on Hold meanwhile they were transferring my call to their Head Supervisor. And the call is Cut down abruptly. I again call 198 tell the whole story to them one after the other so many times and again a never ending HOLD. then suddenly I get a call from some guy from Airtel on my other no. asking me for a local contact no. I give him my friend's no. and tell him the inconvenience that i was facing. He simply says... "I didn't know about that" and shuts the phone on my face. This is BAD. I am highly disappointed. This has turned out to be an INSULT to me... A four day story that finally leads to my Insult.

Company: Airtel
Country: India
State: Delhi
City: South Delhi

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