Airtel
High Unbilled amount, phone services discontinued

Hi,

I have recently taken the corporate airtel postpaid connection, my connection was activated on 25-feb. My plan had the 200 mb free data usage. However yesterday (02-03), I was shocked to see my unbilled amount rs. 8417.60 (02-03) and I got a message that your airtel mobile usage of rs. 5758 exceeds the credit limit of rs. 1000, pay rs. 5500 within 6 hours to continue the service. My services are now stopped. I called the customer service several times and none of them is able to explain me why I am charged so much. I have also previously used the internet data packages of 1gb at rs 98 and even in a month I was not able to finish the total usage of 1 gb. I am also 100% sure that I have not used so much of the data I.E within a span of 5days I cannot finish 200mb of usage. After talking with many customer care executives (5-6) and after mailing to them I got to know that GPRS is calculated on prorated basis. This was not earlier informed to me by any chance. I enquired the representative who sold me this card and who sits in my office about it and he is also not aware of it.

The other question is when my credit limit is rs 1000 why my services not stopped or I was informed when I crossed my limits. Please help me, this is all is really shocking and increasing lot of stress. I am not in position to pay any of such huge amounts.

Further my services (outgoing) are stopped (on 02-03) even though my unbilled amount is increasing Rs 8854 (05-03).

Company: Airtel
Country: India
State: Maharashtra
City: Pune

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