Airtel
Wrong Billing

Hi

Mobile no. 9831038123

The complain is about non auto Renewal of GPRS pack because of which lots of money got deducted from my Account. I had subscribe to the GPRS pack during month of May the pack got renewed for 6 months (no message was sent to me but it used to get renewed). Suddenly during the month of December it didn't get renewed. Large amounts were getting deducted from my account. When I wrote to customer care they said that there is no undue deduction of amount. On my pestering a consumer executive called and she confirmed that the deductions were on account of GPRS. Again while pursuing the matter with them they confirmed that it was because of a technical glitch from their side that these sums got deducted. Now I told them to return additional sums as the deduction was because of their fault. No replies from them. Wrote to nodal office, they just kept matter pending. Then wrote to appellate, they forwarded the mail to Nodal. Executive from Nodal office then called and tried to settle the case for a sum of Rs. 200/- On my refusal they just kept silent. Wrote again to Apellate, mail again forwarded to Nodal office. Again executive called, had to repeat to her the entire episode, she kept on blaming me that I was late in complaining without realizing that I am constant writing to them for last 3 months. She promised to get back with redress. No news till date of writing this.

Seems these executives are going to doom Airtel. Management does try to enforce quality control but employees never seem to care.

Company: Airtel
Country: India
State: West Bengal
City: North 24 Parganas

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