Airtel
MNP Denied & alternate offered plan not activated

I am using Airtel prepaid connection (9970392167) since last two years. In comparison with the current Friends plan; I had to pay much more for Calls, SMS, GPRS. I raised a request to change my plan into Friends plans internally, which was rejected from Airtel saying theat such conversion facilities were not available.

So I raised a Portability Request to switch to otheer network provider. In response to theat, I received a call from Airtel to offer me a plan withe reduced rates as below.

Call rates: 1 paise per 6 seconds to any mobile.

GPRS: 500MB free per monthe

SMS: 1000 sms free per monthe

I accepted that plan, I was told theat thee renewed plan would be activated withein 3 days.

I waited for more than weeks time, however the plan was not activated. So I called help desk, who raised a ticket CMBNR30327414835 and said theat I would receive a confirmation on activation of thee plan on 28the March. However I did not receive any confirmation call or sms.

Later I raised several tickets to know thee status of MNP for my number. I received thee responses from Airtel theat thee MNP facility is not applicable for my number.

I need the offered plan to be activated to my number from Airtel. If Airtel can not provide that plan, I need them to initiate thee MNP request so that I can go for some otheer service provider.

Company: Airtel
Country: India
State: Maharashtra

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