Airtel
Prepaid Plan Chnage

Hello,

My mobile no is 9960995097. I have been using Airtel since last 5 or 6 years. On 27 April my prepaid card validity was expired. after that on 28 April i had recharged for Rs.110 for 1 year validity. From that time my prepaid plan sudden got changed and even i did not have got 1 year validity also.

My pervious Plan -

Airtel - Airtel 10 paise anytime

Airtel - Other 40 paise anytime

STD 60 paise anytime

SMS -

Airtel -Airtel 10 paise

Airtel - other 20 paise

I have called customer care asking about plan change, Their answer is like you are failed to recharge before expiry date thats why your plan got changed and your previous plan is cancelled and there is no way to resume the previous plan again.

As my previous plan is cancelled, though daily Rs.1 is getting deducted from balance.

What kind of Rule is this that you need to recharge before expiry date even your card validity is not expired. If not then your plan will get cancelled.

I want to resume to my previous plan. For this plan only I am not switching to postpaid or any other service Provider.

I have not received any SMS or Call about plan change.

Please look into this matter and Resume my previous plan.

Please resolve this as soon as possible.

Thanks and Regards

Pravin Mahajan

pravin.k.mahajan@gmail.com

Company: Airtel
Country: India
State: Maharashtra
City: Pune

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