Airtel
Activated an offer without my confirmation and troubling me in deactivation of the same

Hi,

I am Avinash Veleshala (Mobile no: 8801919779) facing a trouble with Airtel service provider and their customer care executives. Due to the network issues at my work area I have sent a message for MNP in May but later because of few unavoidable circumstances I am unable to change for other network. In the mean time I have received a call from Airtel Customer Care executive and she said that we are the privileged customers of Airtel and they don't want to lose us. So they are ready to activate an offer and the offer details are: local call cost: 30ps/sec, national call cost: 1.2 and 1.5 ps/sec and she gave me some code to activate this offer for my self. I said I am not interested with any kind of offers and she disconnected the call thanking me. But to my surprise that offer got activated on my mobile without my intervention and when I called Customer care executive he said that this is a trial offer for 30 days and you will be charged 1 Rs/day as the rental after 30 days. I asked him to de-activate it but he is saying that he don't have that permissions to deactivate and he is blaming me completely saying that they don't activate any kind of offers without customer's permission. I have called them many times and the response is the same. sometimes they are asking me to stay connected and will transfer the call to their higher officials. But again to my surprise they are disconnecting my call in a minute or two. Hence there is no kind of reply from these people and I got vexed with this kind of behaviour of Airtel Customer care executives. Request you to please help me in proceeding further.

Thanks,

Avinash Veleshala

8801919779

Company: Airtel
Country: India
State: Andhra Pradesh
City: Warangal

  <     >