Airtel
Excess Mobile Bill

To The concerned,

I and my wife have been put thru a lot of trauma by Airtel.

My mobile number 9840279936 is being used by my wife. The mobile was deactivated

saying that the month's mobile bill is due and was not paid as i keep traveling atleast

3 days a week hence the delay. Even though i was traveling i had made the payment online.

On repeated follow-up too the mobile wasnt activated. My wife was informed that she has

been charged 5000 Rs for mobile internet usage which si attrotious. She wasnt given

information about the usage and she was informed that she needs to visit an Airtel

center to seek explanation as to why the bill was to the tune of that kind of amount.

She is a 8 month pregnant lady and she had to travel 13 kms to visit an airtel center.

When she visited the airtel center, she was informed to pay Rs.5000 under the commitment

that it would be reflecting as a credit balance in the following months invoice but the

same wasnt done and i now have an invoice of 6800 Rs and the due amount to be paid is

Rs.1800 and the amount paid for activation has been adjusted against the invoice without

providing information about what is the breakup of the usage.

This is completely unacceptable and we arent getting appropriate responses from them

as well on the resolution of the issue.

Company: Airtel
Country: India
State: Tamil Nadu
City: Chennai

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