AIRTEL DIGITAL TV
Amount paid but not reflecting in our account

Dear Airtel Ops Manager,

I want your urgent intervention on to get my account balance corrected by rupees 310.

Case summary:-

 Refilled my account with above mentioned amount = 16th Feb’11

 When checked on 18th Feb’11 services were not working

 Logged complaint on 18th Feb’11 and on 19th

 case id =5517964

 Till 20th Feb’11 issue is not resolved.

 I had spoken to various customer care executive (Siddharth, Priyam, Mayur, Praveen) and none could resolve the query today spoke to supervisor Monika and Rahul But she kept on speaking on different topic and was very rude and aggressive.

Made me feel as if I’m a beggar and she’s doing great favor by listening to me and finally disconnected the call.

I have only two question for you:-

1. When will this error get corrected?

2. What do you have to say about the customer service provided by your executives and supervisor? Do you recommend that we should stop your services because your team can’t manage it well?

Transactions reference:

Thank You! You have successfully recharged your account for Rs. 310.0.

Your unique transaction Id is 951205.

Your set top box will show the changed amount in the next 4 hours, but you can use the amount for booking movies immediately.

Call: Airtel Mobile 12150 | Others 1800 102 8080 or 020 40181400 (Tolled) Email: digitaltv@airtel.in Home| Contact Us| Terms & Cond.| Sitemap

My Bank account transaction details

18-Feb (18-Feb) TO TRANSFER

INB BHARTI CELLULAR AIRTEL Payments MSBI1028287203IG41726575 TRANSFER TO 31014960840 BILLDESK TRANSACTION A 200.00

19-Jan (19-Jan) TO TRANSFER

INB BHARTI CELLULAR AIRTEL Payments MSBI1018774161IG38791363 TRANSFER TO 31014960840 BILLDESK TRANSACTION A 497.00

Dthnodal.mum@airtel.co.in/ 022-40213261

Company: AIRTEL DIGITAL TV
Country: India
State: Maharashtra

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