Airtel
Balance reduction!

My Name is Chanda Sandeep. My Mobile No:9849463385. I am Airtel customer. On 7th Aug afternoon 2.15 pm i received one message regarding VAS charges from Airtel. It specified that " Rs.1.00 is pending towards VAS charges. The same will be deducted on your next recharge". when i saw this immediately checked by balance, that showed -1.00 is main balance. Before that I have Rs.11 as actual balance. Then i was tried to cal one to my cell, then it responding " your service is are barred". No out going calls working. after 2hrs, i received same message that showing Rs.3.00 deducting. now my balance was -3.00. Totally i lost Rs.14 . I called to customer care through my friends mobile, they told that please call tomorrow. Then i called next day, i told about my problem. they gave me one complaint no:080805815200 and that person told that 2day 4pm you will get your balance. But i didn't get. Today also that is 9th Aug, i called to customer care, they told that your complaint is in process, you will get your balance at 3pm. Now i am complaining about this is 3rd time. Totally i called to customer care 6 times about this topic. I am getting problems through this cell. Please check my account problem. I specified clearly my complaint number above. And also some persons are talking with customers very Rashly. Take it as very serious.

Thank you...

Company: Airtel
Country: India

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