Airtel Fixed Line
FRAUD BY AIRTEL

This is a classic case of FRAUD by airtel. I am a consumer of Airtel fixed line & broadband services since 2007 and has been fully satisfied with the services till this incident occured. Due to my needs I felt like subscribing for new fixed line connection, and i thought, based on my previous experience, who better than Airtel. The sales team response was quick. The executive, Mr. Ajay Shukla Ph. 7668109006, handeled my case and I paid him the Cheque of Rs.500/- drawn on Bank of Baroda, which was encashed by the bankers. My new connection was installed and I was provided with a connection no. as 0522-4005832. All was well till now. Suddenly after 15-20 days the connection stopped working. As a routine procedure I booked my complaint on the customer care. On doing so I was informed that this connection is not in my name as it is registered with the IT department of the company. I was flabbergasted because I had invested a lot on the new stationery of the firm and the above number was widely circulated through web and stationery of the company. The line man informed me that he is not able to configure how this number was provided to us and that there is no way in which I can get this number back again. Now I am running from pillar to post but to no avail. This has caused us great financial setback as well us unmeasurable loss due to non working of this number.

Now I intend to approach the Consumer Court with my case.

Alok Misra

0522-4005842

Company: Airtel Fixed Line
Country: India
State: Uttar Pradesh
City: Lucknow

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