Airtel FWP
Connection not provided inspite of payment

Dear SIr,

I had booked Airtel FWP connection on 19-Aug. at chembur airtel gallery. At the time of booking when I paid booking amount in cash I was given an commitment that connection will happen in 3 to 4 working days and till today connection has not happened inspite of my repeated reminders.

Only account number is allotted and billing started without providing handset as under-

Airtel Account No.109-100903750,

Airtel wireless landline no- 9967021930

I have not been given connection as of yet inspite of repeated reminders. A faulty non-functional hand set was provided to me after one month from booking date the connection for few days which I instantly returned on 30-Sept-06 for replacement. What ever marginal usage which happened was to test the handset and that also was by airtel chembur gallary. The keypad of handset was not working and also there voice was also not audible. When returned to chembur gallery I was assured replacement within 2 working days and they accepted their mistake and accepted the faulty handset.

I started getting bills and follow up calls and personal visits when the installation was not done.

I was cordinating with one Mr. Sandeep Phanse (Manager-FWP Biz) of Airtel. when on 14-12-06 I visited airtel gallery and I was assured of reversing all wrong and unfair bills since the payable amount was NIL and which happened.

He also assured me that he would refund my application money which has not happened yet nor i have got the connection.

Can you pl resolve this.

Company: Airtel FWP
Country: India
State: Maharashtra
City: Mumbai City

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