Airtel Gujarat
Unnecessary Charges for MNP

Hello Respected sir/madam,

My name is Jignesh H. Tamakuwala. I am from Surat, Gujarat. As you might know that in Gujarat, MNP (Mobile Number Portability) is started from 20th Jan. My mobile no. is 99744 44105 which is from Airtel, Gujarat. It’s a post-paid number. I had been using this number from December. Due to bad network reception, poor services and rude customer support, I have decided to port my given number from Airtel to Tata Docomo. When I have given request for porting, my request was rejected 3 times due to Legal reasons. When I tried to inquire about the legal reasons, Airtel outlet at Ghoddod Road, have told me that my number is a vanity number and I need to pay charges of Rs.1000 for that in order to leave Airtel. Now my point is when I bought this number, I was not told that this is some kind of vanity or special number and I did not paid any extra charges for that except Rs.300 for new connection and activation. When I argued this at Airtel office at Ghoddod Road, the executive named Krupa, gave me irresponsible answer that at that time, MNP was not in effect.

I truly believe that Airtel don’t want to let go any old customer to other company as it may bring bad reputation to them. I met many people at Tata Docomo office whose requests were also rejected just like mine by Airtel. They are charging this money so that many of the people would not leave them. This is my business number which I cannot afford to change as it is given to many people and if I do so, I would suffer a big business loss.

I have recorded my last conversation at Airtel outlet at Ghoddod Road, Surat with executive named Krupa. These people are handling more than one customer at a time. She has told me to pay Rs.1000 for vanity charge. When I argued the same as above, she has replied the same answer.

Please help me, as I am want to leave Airtel and their services.

Jignesh H. Tamakuwala

M – 99744 444105

Company: Airtel Gujarat
Country: India
State: Gujarat
City: Surat

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