Airtel India
Wrong Information provided

Hi,

This is regarding wrong information provided to me through the airtel helpline : 121.

My airtel no. is a Friends Plan no. and this service was not working for few months as i was charged Rs.1 per message to all my friends plan no. Since this facility was not working i had called 121 on 30th March (eve). with the information provided by me i was suggested to do a recharge of Rs.41 and was told that this recharge will help me have the Friends plan facility as well as the Rs1 STD call facility, so the next day ie 31st March i recharged for 41 but that dint work, for which i called 121 back at 8.59pm for further inquiry to which after keeping me on hold for long timings i was told silly things like, this no. is not at a friends plan at all, and then was told that because of Rs41 recharge the number has been changed to a Life time number and it cannot be converted back to a friends plan number.

On asking for a complaint to be registered, i was not talked back well, my call put on hold for long times and for few mins also not picked up.

This is a loss to me for the reason that my number has been changed to a life time number without me wanting it and also all the facilities are not available to me for which i on the first place got this number. also the recharge of Rs 41 was of no use to me.

I would like a strict action to be taken for the irresponsible customer service that is provided to me.

Also i would like my no. to be changed back to the Friends Plan no. that it was previously.

Company: Airtel India
Country: India
State: Maharashtra
City: Pune

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