Airtel India
PROVIDING SERVICES WITHOUT THE CONSENT OF THE MOBILE OWNER

Recently I got SMS from Airtel on my airtel mobile (7742511225) that I have been successfully provided with 'CELEBYOGA" services and for that they have cut Rs.10.

I never asked for any such facility. I dont understand the rationale behind providing these types of services without asking the customer is not understood and deducting the amount.

In case I take even Re.1 from "Airtel" Pocket without asking his permission, will they keep quite and leave me simply like that?

Further, I understand these type services are provided to other customers also.

I contacted the Nodal Officer at Jaipur (Mr Sandeep Jain) who asked me to talk to Customer Care.

I did the same and the Person who attended my call, told that this service has been stopped with immediate effect. When I enquired about the refund of Rs. 10/- he said it is not possible once it is deducted.

A nice idea, by the Airtel, simply impose any thing on the customer and cut the money and put it in their pocket. In case any complaints, stop the service without refund, though the mobile user didnot use that service at all.

Kindly take necessary action on the above.

Thanking you,

Seshan, P

Plot No 36 Officers Enclave,

Shikargarh

Jodhpur,

Rajasthan 342001

Company: Airtel India
Country: India
State: Rajasthan
City: Jodhpur

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