Airtel India
Being charged without service

I have been travelling for the last 5 months and not using my Airtel number. Even then I am accruing charges on the number. When I check for the sim on my phone, it says limited service. When I called Airtel from a landline I was told I need to get a new sim and my airtel services are on. But, my phone does not work. I cannot get a new sim immediately because I am traveling and not in Hyderabad.

When I call Airtel I am told my number is working but I cannot change any services because I need to send an sms from my phone, butu my phone is not working and I cannot get a new sim because I am not in Hyderabad.

Suddenly after 4.5 months I get a call saying my number was disconnected 5 months back and I need to pay more than 3.5K for it to be activated. I need to pay the amount otherwise a court order will be released. I got this call with a "warning" everyday on my landline.

Even after I pay the amount (without having used my number), the sim has no service.

Being billed for no reason. Cannot disconnect either.

Company: Airtel India
Country: India
State: Andhra Pradesh
City: Hyderabad

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