Airtel Karnataka 3G Services
Airtel 3G Misleading Plan, Cheating and Fradulent Billing

I have a postpaid Airtel mobile connection (9945153777) in Bangalore and I activated 3G services in the month of May. The plan promised me broadband internet on phone for a monthly rental of Rs.450/- and a monthly upload/download limit of 600MB. I even paid the applicable bill for the usage in June.

Then suddenly in the 3rd week of June Airtel barred all my outgoing calls. I contacted customer care several times to find out what was going on, and I was repeatedly told that my current usage billing was Rs. 16771.50/-. They asked me to make a payment of Rs.8, 300/- to continue using the phone.

I was shocked to find this and I questioned them, if my 600MB monthly plan costs me Rs.450/- and I had not used more than 400MB (they barred my outgoing calls/data traffic), how could the bill be more than the rental...? None of the customer care representatives provided me with details of usage/MB of data downloaded, charge per MB added on my bill, etc. They all repeated the same old story like a tape recorder and asked me to pay Rs.8, 300 or they would not lift the bar.

Not only did Airtel KK cheated me of service and my money, but they also put my official work/business at irreparable loss as I am still not able to communicate with my business peers for over a week now. They din't provide me the details that a consumer has rights to know, and they are extorting money from me to reactivate the connection. They din't provide me any grievance redressal and all their customer service people are hopelessly uselss, nobody even bothered to find out what went wrong.

It is not possible to estimate the actual loss I have suffered, but I believe whatever bill amount they are asking me to pay itself is the loss plus my traveling expenses trying to reach-out to Officers.

I hope this forum will help me get justice and let thousands of other victimized consumers know how Airtel is cheating us.

Company: Airtel Karnataka 3G Services
Country: India
State: Karnataka
City: Bangalore

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