AIRTEL LANDLINE & DSL
Airtel Landline & DSL NOT WORKING AND POOR CUSTOMER SERVICE

Hats off to Airtel's pathetic Customer Service.

Ref:- Further to my previous complaints on this website regarding Airtel Landline 01143602719

Its Oct 5 2 says after the common wealth games. My Airtel Landline

stopped working on August 27 and I registered a complaint for the same

on August 28.

I even wrote to the Nodal officer on Sept 23 however no response as yet.

Recieved a call this morning from one Ricky Sharma (9871999470), Executive - Customer Service, who calls me up and asks me for details of my complaint as he has read my complaint on this website.

The strange thing was even after reading my complaint here he was not at all aware of the issue, after I briefed him on the issue, he says it all happened due to Common Wealth Games as there is some breakdown

in our area and it couldn't be fixed and will not be fixed until the games are over.

So, dear Airtel Landline & DSL, Management, Stake holders and Customer Service team, please answer the following questions for me, here:

Q1)- I registered a compalint on August 27 (Complaint no. 36978850),

What steps your company took to resolve my issue for the period August 27 to October 5??

During the interim I have recieved some text messages from your company claiming that my complaint would be resolved within 3 days (which is a statutory requirement under Trai's Consumers Protection and Redressal of Grievances Regulations 2007), however those were just fake claims as no actual effort to resolve it took place, otherwise as required under the same regulations Airtel would have provided me a notice of the same.

Q2)- I wrote to the Nodal Officer on September 23, however haven't recieved a reply from him as yet, why is Airtel not replying to my mails?

Q3)- When will this issue will be resolved?

Please note, I would apprecite if instead of writing your standard reply that you have taken a note of this complaint and will work towards resolving it, if you can just answer my questions here.

Also, during the interim I have spoken to many of your executives in your call centres and your corporate office and everytime I am given false hope, so this time please be clear, honest and transparent.

Deepak Bhalla

919810869559

Company: AIRTEL LANDLINE & DSL
Country: India
State: Delhi
City: Central Delhi

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