Airtel land-line with broadband
Request to Airtel to disconnect line - 3 months and still waiting

I made my first request to disconnect my Airtel landline account (with broadband) on 7 November. After about 10 requests/complaints [complaint ref. nos. 280474 (7-Nov-09), 26853638 (24-Nov), 27374664 (9-Dec), 27573196 (15-Dec), complaint made at Airtel Galleria Office-reference misplaced (19-Dec), spoke to Sr. Manager Airtel Customer Care-ref. misplaced (29-Dec), spoke to Sr. Manager Airtel, ref. no. 28440368 (12-Jan), record for few other complaints misplaced], Airtel is yet to disconnect the line.

Airtel staff visited my home in November and convinced my maid Sushma to keep the broadband connection. My maid did not even understand the purpose of visit of Airtel staff and so did not mention anything to me. But later I was informed by Airtel CC that their records show that Sushma agreed to continue the account.

Each time I have to clarify to the Airtel CC that Sushma is my maid and I am the account holder. Airtel refuses to understand that they need to record and act on the many requests that I have made to cancel the account and not continue on their stupidity of talking and convincing my maid. The Airtel staff in Galleria office asked me to pay Rs. 192 as full and final settlement for usage of services from 1-7 Nov which I paid in cash. But Airtel continues to debit my account each month.

Airtel needs to credit my acccount for the sums they have debited for beyond 31 October.

Lizy Mathew

(Airtel account no. 11937754)

Company: Airtel land-line with broadband
Country: India

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