Airtel Mobile
Not allowing MNP

I have put request for MNP, Airtel has rejected it for no reason. When I am checking back with them they gave me multiple reason in the following order.

1. First they sent a reject message saying that the PORTING CODE mismatch. Which is incorrect if anybody checks it.

2. When I called they came up with second reason of not completing 90days. Executive Nataraj said, it is some day 90 days, not 90 days accurate for all the time. I have ported out to Airtel on 2011 June 15 and porting back to my initial provider Vodafone on on after september 20th.

3. I showed them TRAI circular on MNP, now they changed there stand to a different argument. Started saying I had outstanding amount when porting request from Vodafone was received. I did not have any outstanding billed amount, All i had cleared. All i had unbilled amount which i can not clear unless it is billed. In a postpaid connection clearing unbilled amount is something live paying more amount than actual usage. My bill plan benefits wont get counted unless it is billed. When i did MNP from Vodafone, I had unbilled amount which I got cleared later after billing date.

4. Now here is there next argument, I was in a CUG Plan of a corporate. Yes As per me I was, I know without moving to individual plan MNP is in not possible, so I raised a request on Airtel Customer Care (121) to put me into 149 (least amount) plan on 2011 SEPTEMBER 20 by 8:00PM. Executive Maria took the request and she gave me a confirmation on the same saying that it would be done in another 4hours of time i.e (12AM).

5. Now they say that the request did not complete of some unknown technical issues and they are holding me for another month. They also said Changing bill plan can not be taken from customer care. If that was the case, why did they take my request and gave me confirmation of plan change in next 4hours time.

6. All irrelevant answers while asking details.

Can any one tell me how to go with Department of Telecom/TRAI (Govt India) complaint on this.

Company: Airtel Mobile
Country: India
State: Karnataka
City: Bangalore

  <     >