Airtel Mobile
Poor customer service

My experience with airtel is really horrible. I took this no on my one of my collegeu's name (that too suggested by airtel sales person) because of insufficiency of document at that moment. After that I requested customer care to change the number owner's name .but they refused to do so.from the last 6 months i started getting calls daily in odd times (including 12 at night) from customer care asking about my colleague because they said that he had some amount due .n it continues sometimes from lawyers shouted abuse at me. I have no contact with him & informed customer care multiple times but got no response. For the two months I was out of station, and when I came back, they already cancelled my no without any request from my side. Brilliant job done by customer care executive.

Now respected customer care experts, "Please Activate the online account for 9717195922 so that I can pay my 2 month's due online which i delayed because of this harrassment". I am not able to view my previous payment history.

I donot understand how airtel hire their employee. Employees in customer care donot even know how to talk to a customer. They are expert NOT in customer service & problem solving but in shouting abuse at customers. The harassment I had to face from airtel for the last 2/3 months that too for other person's connection is unbelievable. In future for sure none of my family members will ever use airtel service. They are going to drop existing connection. I did 2 mistakes..1) decided to take airtel service.2) agreed to take connecction on some other person's name.

Company: Airtel Mobile
Country: India

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