Airtel Mobile
Porting out of my numbe

I have been trying to port my mobile number for the last 14 days.

I requested for porting out of my mobile number 98605 71208 last Saturday, 12

Feb. Since then I have not received any follow up or confirmation calls.

Below is a summary of my calls to customer care numbers

1. Saturday, 19 Feb 9am - I was told that Airtel does not have any records of

my requesting for porting out. On contacting the target operator, I was told

that Airtel processing was holding up the documents for further processing.

2. Saturday 19 Feb 3pm - I was told repeatedly that my request was in progress

and that my number would be disconnected the same night. No action was taken.

3. Sunday 20 Feb 9am - I was told that my request was in progress and would be

disconnected. No date for switching off was given. The operator also told me to

retain my number. This is after I informed her of all the trouble that Airtel

customer care had put me through for a week.

4. Sunday 20 Feb 10pm - I was told that the request takes 7 "business days". I

believe it was 7 business days since the request was placed (also, why wasn't I

told this on my previous calls?). I was informed that porting would happen on

Tuesday 22 Feb.

What on earth is happening here? Today I received a call saying that Airtel has some technical difficulties!! I believe Airtel should be sued since they are clearly violating Government rules that state that once the porting request has been placed, it has to be complied with within 7 days.

Can someone help me out with the next higher authority I should complain to?

Company: Airtel Mobile
Country: India
State: Maharashtra
City: Pune

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