Airtel Mobile
Wrong Billing for internet usages, causing thousands in difference

Since i activated 2 months of FREE internet usage for new NOKIA N8 3G from Airtel Mobile, i used internet until i received SMS notification from Airtel that my offer expired. As per the SMS notification, the expiry was on 14th Sep 2011 5:18 PM. However, in the bill, only until 12th Sep 2011 is being considered FREE and the rest of the usages are being billed. Due to this the bill amount is being offset by thousands.

I've contacted customer care several times and physically presented myself with SMS proof at Airtel Santhome office, Chennai. Still, the resolved is being shifted from one support executive to another and the billing section keeps calling me for payment, which was supposed to be FREE.

As a customer, i don't wish to be held responsible for false/wrong SMS notifications from Airtel. Please resolve my billing problem. The proof and more information are available at the below links.

http://share-them-all.blogspot.com/10/airtel-charging-me-thousands-for-their.html

http://share-them-all.blogspot.com/10/airtels-free-data-offer-for-nokia-n8-is.html

Company: Airtel Mobile
Country: India
State: Tamil Nadu
City: Chennai

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